Shipping policy

Shipping Policy
Thank you for shopping with Anevá. Below is everything you need to know about how and when your order is shipped.

Processing time
All orders are processed within 2 to 4 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping locations
We currently ship within Canada and to select international destinations. Available shipping options and rates will be displayed at checkout based on your delivery address.

Shipping rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer and are not included in shipping costs unless stated otherwise.

Delivery timeframes
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are provided for reference only and are not guaranteed. Delays caused by carriers, customs processing, or events outside our control may occur.

Order tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Address accuracy
Please ensure that your shipping address is complete and accurate at checkout. Anevá is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or delayed packages
If your package appears delayed or lost, please contact the shipping carrier first using your tracking information. If you need further assistance, you may reach out to us at info@anevahair.com and we will do our best to help.

Returned or refused shipments
Packages that are returned to us due to incorrect address details, refusal, or failed delivery attempts may be subject to additional shipping fees before being resent. Original shipping fees are non refundable.

International orders
International shipments may be subject to customs inspections and import duties depending on the destination country. These fees are determined by local authorities and are the responsibility of the recipient.

Contact
If you have any questions about shipping or your order, please contact us at info@anevahair.com