Refund policy

Returns

We offer a 15 day return window from the date your order is delivered.

To qualify for a return, items must be unused, unopened, and in the same condition they were received, with original packaging intact. Proof of purchase is required.

To request a return, please contact us at info@anevahair.com. Once approved, we will provide return instructions and a prepaid return shipping label.

Returns sent without prior approval will not be accepted.

Return address
139 Montreal Road
Cornwall, Ontario
K6H 1B2
Canada

If you have any questions at any point, our team is always happy to assist at info@anevahair.com.

Damages or issues

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and make it right.

Non returnable items

Due to the nature of personal care products, opened or used beauty items are not eligible for return.

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

At this time, we do not offer direct exchanges. The fastest way to receive a new item is to return your original purchase once approved and place a new order separately.

European Union orders

If your order is shipped to the European Union, you may cancel or return your purchase within 14 days of delivery in accordance with EU consumer protection regulations. Items must remain unused, unopened, and in original packaging, with proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of approval status. Approved refunds are issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your return was approved, please contact us at info@anevahair.com.