FAQ

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Designed with clarity in mind.

Find answers to common questions about our products, usage, and orders. If you need further assistance, our team is always here to help.

General Questions

Anevá Haircare is a thoughtfully developed haircare brand focused on simple, high quality formulations designed to support healthy looking hair.
Anevá Nourishing Hair Oil is a lightweight, multi use oil designed to nourish the scalp, enhance natural shine, and support healthier looking hair with a thoughtfully curated blend of five oils. It is Used Best as an Oil Treatment
It is an anhydrous, oil only formula made without unnecessary fillers, designed to absorb beautifully when used as directed.
Yes. The Nourishing Hair Oil is suitable for all hair types and textures.
Yes. When used in small amounts, it is gentle enough for everyday use.
The Nourishing Hair Oil has a naturally derived, organic scent from rosemary and nourishing oils. It smells clean and natural, never "perfumey".
Yes. The formula is gentle and suitable for color treated hair.
No. It is an anhydrous formula and contains no water.
Yes. It absorbs well and does not feel heavy when used as recommended.
Store in a cool, dry place away from direct sunlight with the cap tightly closed.

Product & Usage Questions

Apply 1 to 3 drops to the palms, warm between hands, and smooth through mid lengths to ends on dry or slightly damp hair.
Yes. Apply generously to dry hair and scalp, massage gently, and leave on for 20 to 60 minutes before shampooing. Anevá can be applied to damp/ slightly damp hair to help seal in moisture and add softness.
Start with 1 to 3 drops. Using more than recommended may weigh the hair down.
Yes. It can be gently massaged into the scalp, especially before washing.
Yes. Patch testing is recommended before first use. Instructions are provided on the back of the bottle.
Hair may take time to adjust to new products. Consistent use and following the recommended amount is advised. Less is more.
Some notice immediate softness and shine, while others see results with continued use.
Yes. Applying to slightly damp hair can help smooth and enhance shine.
Yes. When used sparingly, it is suitable for fine hair.
Up to 12 months after opening when stored properly.

Shipping

All Anevá orders are shipped from Canada.
Orders are typically processed within 1 to 3 business days.
Shipping times vary by location and are estimated at checkout.
Yes. Tracking details are sent once your order ships.
If your order has not yet been processed, please contact us as soon as possible. Once shipped, changes cannot be made.
Delays may occur due to carrier issues. Tracking information will provide updates.
Please contact us within 48 hours of delivery with photos and context so we can assist you.
Duties and customs fees are not included and are the responsibility of the customer.
You can reach our team through the contact page or by email for order related inquiries.
Unable to find the answers you need? Contact Support